“Writing is about fitting words together. Designing is about solving problems for your users.”

- Michael J. Metts, Writing is Designing : Words and User Experience

Content Designer

UX Writer

 

About me

When I found out that I could combine two of my passions (service and writing) into one amazing career, I jumped right into UX Writing/Content Design. I haven’t looked back and look forward to serving more users by creating the best content designs possible to help people get stuff done.

Work

I start each project by using Design Thinking to gain perspective about users needs, and how I can create cohesive end to end experiences. I collaborate with UX, UI, and accessibility designers because magic happens when ideas start flowing.

I look at the big picture to ensure consistency within the experience and display the right content at the right time for users. I examine the littlest of details so there is always just the right amount of content to help users along their journey. After gaining empathy through ideation, user testing, user feedback, I refine content and can confidently submit a usable product to product and development.

Education

Master’s of Information - Human-Computer Interaction (HCI)/ User Experience (UX)

Drexel University

2020-June 2022

3.93 GPA

Bachelor’s of Science - Technical Communication (User Experience)

Arizona State University

2018-2020

3.79 GPA

Expertise

  • UX Content Strategy

  • Microcopy such as buttons, empty states, tooltips, and error messages

  • Content audits

  • Information architecture

  • Style guides

  • Collaborating with product teams during the end-to-end product cycle

  • UX research methods

  • UX principles and practices

  • Adobe Creative Cloud (CC) - Proficient in Photoshop, Illustrator, XD, and Indesign

  • Other design tools such as Miro, Snagit, InVision and Figma